Frequently Asked Auto Transportation Questions
Below are some of the questions frequently asked by our clients. If you question is not listed below please call us at 1-800-590-6492 or complete the form on this page to get your question answered by our experienced and friendly staff.
We get your quotes for free, we do not charge anything for getting you ten quotes from our trusted partners. Just fill out our form and submit it or call 1-800-590-6492 and with no obligation we will get you 10 quotes right now from our trusted auto transport companies.
We get you ten quotes from our network of trusted affiliates. They will actually compete for your business which gets you the lowest rate without sacrificing quality. Remember to inquire about any possible additional discounts from the carrier.
Pick-up and delivery times are normally open to several days on each side of the dates you choose. There are carriers that will guarantee a specific date and time for both pick-up and delivery but this would cost you more than the standard rate. If a carrier or driver offers you a guaranteed pick-up or delivery date you should get it in writing.
The most common method of shipping is via open transport car haulers. These are the trailers that deliver vehicles from auto manufacturers to car dealers. They usually can carry ten cars and or trucks and are attached to a semi-truck tractor.
Most drivers and carriers will not allow personal belongings to be shipped. They are charging you only for the delivery of a vehicle, not your personal belongings or other items. Any items other than your vehicle, spare tire, and jack will not likely be covered under any of the carriers insurance policies.
Rates are much higher for enclosed shipping. Typically, only very high end or irreplaceable vehicles that cannot be exposed to any dirt, dust, or weather are shipped in closed trucks. Most of our affiliated auto shippers do have the capability to facilitate enclosed vehicle transport deliveries.
In most cases, drivers will pick up your vehicle at your home. There are exceptions such as residential neighborhoods that may not allow commercial traffic or that have low tree branches that could damage the vehicles on the upper deck of a car hauler trailer. If a driver cannot safely get to your address they will typically meet you in a nearby open area such as a shopping parking lot or truck stop.
Yes, but it is very important to tell the carrier upfront. Non-operational vehicles increase the time and labor for drivers. Usually a non-operational vehicle will be scheduled to be the last on and first off of a car hauler trailer to help reduce the extra time it takes to load an unload a car or truck that isn’t drivable. If a driver arrives to pick up a vehicle that was not known to be not drivable, they will most likely refuse to load it.
Our auto transport partners are required to be fully licensed, insured, and bonded. You should inquire as to whether the carrier you choose has insurance that is primary or secondary to your own insurance in the unlikely event that your vehicle is damaged during pick-up, transport, or delivery. Carriers will not be responsible for or insure personal items left inside your vehicle.
It is best to get your quotes as early as possible. Many carriers will pick up vehicles on short notice but rush shipping will cost significantly more than standard.
Providing your pick-up and delivery locations are within the US you are not required to supply any paperwork. The only paperwork that is necessary is your bill of lading which you will receive after the driver picking up your vehicle inspects your car or truck.